Complaints Policy

Inner Being Medicine™ is committed to providing Services with professionalism, compassion and integrity.

We welcome feedback and aim to resolve concerns fairly, respectfully and promptly.

If you are dissatisfied with any aspect of our Services, we encourage you to contact us directly in the first instance.

Complaints should be submitted in writing to:
Email: info@innerbeingmedicine.com

Please include:

• your name;
• details of the concern;
• relevant dates;
• the outcome you are seeking.

We will acknowledge receipt of your complaint within five working days.

We will investigate your complaint fairly and impartially.

During this process we may:

• request additional information;
• review relevant records;
• seek clarification from those involved.

We aim to provide a written response within four weeks of receiving your complaint.

Where additional time is required, we will keep you informed.

Possible outcomes may include:

• clarification or explanation;
• an apology;
• corrective action;
• an offer of appropriate redress.

Where necessary to protect the wellbeing of those involved or the integrity of the investigation, Inner Being Medicine™ reserves the right to temporarily suspend access to Services during the investigation process.

Such suspension is not intended as a punitive measure.

If we are unable to resolve the matter through our internal complaints process, both parties agree to consider mediation through an appropriately qualified independent mediator before commencing legal proceedings.

Complaints records will be maintained securely and confidentially in accordance with applicable data protection legislation.

Last reviewed: 1st August 2026